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Services

Six automations.
One service.
Zero effort from you.

Every MapAuthorityPro client gets a fully built and tested automation system — not software to figure out yourself. Here's exactly what each service does, how it works, and what it delivers.

Service 1

Review request automation

The core of your reputation system. Every completed job automatically triggers a satisfaction check — and routes the response intelligently. Happy customers go to Google. Unhappy ones go to a private form.

⏱️
Fires 90 minutes after the job ends — enough time for any overrun but while the experience is still fresh in the customer's mind. This timing is what makes the response rate 3x higher than asking days later.
🔀
Satisfaction gate routes every response correctly — YES gets the Google review link. NO gets a private feedback form and an urgent owner alert. No reply gets one gentle follow-up and nothing more.
🔄
3-touch follow-up for review requests — SMS on day 1, day 3, and day 6 if no review is detected. Sequence stops automatically the moment a review lands. Includes opt-out on every message.
🛡️
Fully compliant — no star gating — we never ask "rate us 1–5 stars and only click here if you rated 5." That practice violates Google's policies. Our satisfaction check is a yes/no question — completely above board.
✓ Included in Growth + Authority
3x
More reviews than asking manually
90
Minutes after job — optimal timing
3
Follow-up touches over 6 days
Review request flow
Fires automatically after every job
📱
Contractor books appointment
In the Lead Connector app — takes 30 seconds
⏱️
Wait 90 minutes after job ends
Buffer for overruns — review never fires mid-job
💬
Satisfaction check SMS fires
"Were you happy with our service? Reply YES or NO 😊"
YES
Review link sent → 2 follow-ups over 5 days if no review detected → stops when review lands
NO
Private feedback form → owner alert → never touches Google
Review detected on Google
Sequence stops. AI reply posts within minutes. Owner notified.
📍Service 2

Google Business Profile optimization

Reviews on a poorly optimized profile don't rank. We fix the profile first — so every review you earn actually moves the needle in local search. Most clients see a 2–4 position jump in local results within 30 days of optimization.

Verification handled for you — unverified profiles are invisible in local search. We request and complete verification through Google's process, including video verification if required.
📂
Primary and secondary categories fixed — most businesses have wrong or missing categories. The right category is the single biggest factor in what searches your profile appears for.
📸
Photo library built and uploaded — profiles with 10+ photos get 35% more clicks. We upload team photos, work photos, before/afters, and your logo. We brief you on what to send.
📝
8 Google Posts per month — fresh posts signal an active business to Google's algorithm. We write and schedule them every month. Includes seasonal promotions, service highlights, and tips.
✓ Included in Growth + Authority
+180%
Profile views after optimization
5
Days to full optimization
8
Google Posts per month
🔧
Mike's Plumbing
Plumber · Columbus, Ohio
4.8
★★★★★
61 reviews
Verified
Yes
📂
Primary category
Plumber
📸
Photos
24 photos
📝
Latest post
3 days ago
💬
Q&A answered
8 answers
Before
Unverified profile
Wrong category
0 photos
No posts ever
Ranked #8
After
Verified
Correct categories
24 photos uploaded
8 posts/month
Ranked #2
🤖Service 3

AI review auto-replies

Every Google review gets a personalized reply within minutes of posting — whether it's 5 stars or 1 star. Google rewards businesses that respond to reviews. Most service businesses respond to fewer than 30% — usually only the negative ones.

Posts within minutes — not days later. Google's algorithm notes response time. Responding within hours signals an active, engaged business and positively affects local ranking.
🎭
Tone matches the star rating — 4–5 star reviews get a warm, genuine thank-you that reflects the specific service mentioned. 1–3 star reviews get an empathetic, professional recovery response inviting offline resolution.
🔗
Connected directly to your Google Business Profile — we connect GHL to your GBP and replies post through your account. They appear as coming from the business owner, not a third party.
📲
Owner alert on every review — you get an SMS the moment a review comes in so you always know what's being said about your business, even though you don't need to do anything about it.
✓ Included in Growth + Authority
100%
Review response rate
<5
Minutes to reply after review posts
$0
Extra cost — included in package
🤖
AI reply examples
Posted within minutes of the review
★★★★★ 5-star review from Sarah M.
"Mike showed up on time and fixed our burst pipe in under an hour. Incredibly professional."
Owner reply · 3 min later
Thank you so much Sarah! Burst pipes are always stressful and we're really glad we could get there quickly and sort it out for you. We appreciate you taking the time to leave a review — it means a lot to our team. Hope to help you again if you ever need us!
★★★★★ 2-star review from James T.
"Showed up late and left a mess behind. Not happy."
Owner reply · 4 min later
Hi James, we're really sorry to hear this — that's not the experience we want for any customer. We'd like to make this right. Please reach out to us directly at [phone] and we'll address both issues personally. Thank you for letting us know.
💰Service 4

Lost estimate recovery

You send a quote. The customer goes quiet. You move on and assume they went elsewhere. Most of the time that's wrong — they just got busy and forgot. Three automatic follow-ups recover an average of 28% of silent quotes. No other reputation platform offers this.

🎯
Triggers when contractor marks quote as sent — one field update in the app. The sequence fires automatically from that moment. No CSV uploads, no manually setting reminders.
📅
3 touches over 7 days — Day 2 is a soft check-in. Day 5 asks if they have any questions. Day 7 is a final gentle close. The sequence stops the instant the customer replies or accepts.
💬
SMS feels personal, not automated — each message is written to sound like the owner following up personally. First name, business name, reference to the quote. Customers reply to these because they don't feel like spam.
🔒
Unique to MapAuthorityPro — Podium, Birdeye, and NiceJob do not offer lost estimate follow-up. This is a feature we built because contractors told us it was their biggest revenue leak.
✓ Included in Growth + Authority
28%
Of silent quotes recovered
3
Follow-up messages over 7 days
$350
Average recovered job value
💰
Lost estimate sequence
Fires when quote is marked as sent
📋
Quote sent → field updated
Contractor marks Estimate Status → "Quote Sent" in app. Sequence starts.
2d
Day 2 — soft check-in
"Hi [Name]! Just checking in on the estimate we sent — any questions I can answer or anything to adjust? 😊"
5d
Day 5 — second touch
"Hey [Name], still happy to help if you'd like to move forward or have any questions about the quote."
7d
Day 7 — final message
"Last message from us — if you ever want to revisit this just reply here or call us. No pressure! 👋"
Customer replies → sequence stops
Owner gets alert. Status updates to Accepted or Following Up. No further messages.
🔄Service 5

Old customer reactivation

Customers who haven't booked in 6+ months get a personal outreach every quarter. They already know and trust you — they just forgot you exist. A 12% conversion rate on reactivation campaigns means 6 extra jobs per quarter from 50 past customers.

🎯
Only targets confirmed happy customers — we filter by satisfaction response and review status. Anyone who gave negative feedback is excluded. You're reaching people who already liked your work.
📅
Runs quarterly with no action needed — the trigger is date-based. Every quarter, the system identifies customers inactive for 6+ months and sends the outreach automatically.
🛠️
Maintenance reminders run alongside — for services on a fixed schedule (annual boiler check, 6-month HVAC service, quarterly pest control), reminders fire automatically at the right time every year.
📈
Highest ROI automation per dollar — the cost of acquiring a new customer is 5x higher than rebooking an existing one. Reactivation generates revenue from people who already trust you, with zero ad spend.
✓ Authority package only
12%
Conversion rate from campaign
5x
Cheaper than new customer acquisition
0
Manual effort after setup
🔄
Reactivation sequence
Runs quarterly for lapsed customers
🔍
System identifies lapsed customers
Last Service Date > 6 months ago + Satisfaction = Happy + no active sequence running
💬
Reactivation SMS fires
"Hi [Name]! It's [Business] 👋 It's been a while — hope everything's going well. We're currently booking [service] jobs for the coming weeks. Want us to come by? Just reply YES and we'll get you scheduled."
5d
Wait 5 days — if no reply
One gentle follow-up: "Just a quick follow-up — happy to answer any questions or sort out a time that works for you 😊"
Reply received → owner alert
Internal SMS sent to owner. Contact tagged for booking follow-up. Sequence ends.
🎁Service 6

Referral campaign automation

7 days after a confirmed 5-star review, a referral ask goes out automatically. This timing is deliberate — it's when the customer's satisfaction is at its peak and they're most likely to recommend you. An 8% referral rate means 1 referral for every 12 happy customers contacted.

Timing is the secret — asking for a referral immediately after a job feels transactional. Asking 7 days after they've voluntarily left a 5-star review — when they're clearly still happy — feels natural. That's why it converts.
🎯
Only targets confirmed promoters — the referral ask only fires after a 5-star review is confirmed on Google. Customers who replied NO to the satisfaction check never receive a referral request.
💬
Owner notified immediately on referral reply — when a customer replies with a friend's name and number, you get an instant SMS alert so you can follow up while the referral is still warm.
🔁
Completely automated, no manual tracking — no spreadsheet of who to ask, no reminders to follow up. The campaign runs itself every time a new 5-star review comes in.
✓ Authority package only
8%
Referral conversion rate
7
Days after review — optimal ask timing
$0
Cost per referral generated
🎁
Referral campaign flow
Fires 7 days after a 5-star review
5-star review confirmed on Google
AI reply posts. Customer tagged as happy_customer. Referral timer starts.
7d
Wait 7 days
Peak satisfaction window — customer is still happy, experience is still fresh.
💬
Referral SMS fires
"Hey [Name]! It's [Business] 👋 Thank you again for the kind Google review! If you know anyone who could use our help, we'd love to look after them. Just reply with their name and number and we'll take it from there 😊"
5d
Wait 5 days
If they replied with a referral — instant owner alert. If not, sequence ends. No second ask.
Referral reply → owner alert
"📣 Referral from [Name] — they mentioned [friend name/number]. Follow up ASAP!"

Which services are in which package

All six automations are fully built and managed by us. Growth covers the core reputation system. Authority adds the advanced growth layer.

Service
Growth — $399/mo
⭐ Review request automation
📍 GBP optimization + posts
🤖 AI review auto-replies
💰 Lost estimate recovery
🔄 Customer reactivation
🎁 Referral campaigns
📞 Missed call text-back
📊 Monthly performance report
See full pricing → Book a free call

All six automations.
Running for you.

Book a free 15-minute call. We'll look at your Google profile live and show you exactly what each automation would do for your specific business.