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How it works

Set up in a week.
Runs itself forever.

Your team does one thing — books the job. Everything after that is handled automatically. Here's exactly how the whole system works, step by step.

The process

Three phases from zero
to fully automated

Most clients are live within 5 days. After that the system runs indefinitely without you touching anything.

📋
Phase one — days 1–5
We build your entire system
You don't lift a finger. We connect to your Google Business Profile, optimize every detail, and build all seven automations inside our platform. The whole system is tested before going live — you receive SMS confirmation that it works.
We request Google Business Profile manager access — you approve in one click
We fix your categories, photos, description, Q&A, and hours
We build and test all 7 workflows — review requests, replies, reactivation, referrals, lost estimates, missed calls, maintenance reminders
We send you a test SMS so you see exactly what your customers will receive
We set up your contractor's phone app with restricted access — contacts and calendar only
📱
Phase two — day 5 handoff
One 15-minute screen share with your tech
We walk your contractor through the only two things they ever need to do — add a new customer contact and book the appointment. That's the complete training. Everything after that is automatic.
Contractor downloads Lead Connector app (free, iOS and Android)
We show them: search existing customer → book appointment → done
New customers take 30 seconds to add — name and phone number only
The moment the appointment end time passes, automation fires automatically
⚡
Phase three — ongoing
Everything runs on its own
You run jobs. We monitor the system, handle any issues, and send you a monthly report showing review growth, rating changes, and how many quotes were recovered. The only time you hear from us is good news — or if something needs your attention.
Review requests fire 90 minutes after every completed job — automatically
Every Google review gets an AI-generated reply within minutes
Monthly report lands in your inbox by the 5th of each month
Reactivation campaigns run quarterly — no action needed from you
Lost quote follow-ups fire automatically when your contractor marks a quote sent
The review flow

What happens after
every single job

This is the core sequence. It fires automatically every time an appointment ends in the booking system.

📱
Contractor books appointment
Opens Lead Connector app → searches customer → books time slot. Customer gets a confirmation SMS immediately.
🔧
Job is completed
Contractor finishes the work and leaves. Nothing manual needed — the system tracks the appointment end time automatically.
⏱️
Wait 90 minutes
1.5 hour buffer after scheduled end time covers any job overruns. Review request never fires while the contractor is still on site.
💬
Satisfaction check SMS fires
"Hi [Name]! It's [Business] — hope everything went great today! Were you happy with our service? Reply YES or NO 😊"
YES reply
Review request sent
"That's amazing! Would you mind leaving us a Google review? Takes 30 seconds: [link]" — then 2 follow-ups over 5 days if no review yet.
NO reply
Private feedback form sent
"We're sorry to hear that — can you tell us what went wrong?" — goes to a private form. Owner gets an urgent alert. Never touches Google.
⭐
Review detected — auto-reply posts
The moment a Google review comes in, an AI-generated personalized reply posts within minutes. Owner gets an SMS alert. Customer tagged for the referral campaign 7 days later.
All 7 automations

Every sequence running
in the background

These run 24/7 without you or your client touching anything after setup.

⭐
Trigger: Appointment ends + 90 min
Review request sequence
Satisfaction check → YES path sends review link with 2 follow-ups over 5 days → NO path sends private feedback form and alerts owner. No reply gets one gentle request.
Growth + Authority
🤖
Trigger: New Google review received
AI review auto-reply
Every review gets a personalized AI-generated reply within minutes. 4–5 star reviews get a warm thank-you. 1–3 star reviews get an empathetic recovery response that invites offline resolution.
Growth + Authority
🎁
Trigger: 5-star review confirmed + 7 days
Referral campaign
Fires 7 days after a confirmed happy customer review — when satisfaction is at its peak. Asks for a referral with an optional incentive. Timing is everything: this converts where random referral blasts don't.
Authority
🔄
Trigger: No booking in 6+ months
Customer reactivation
Customers who haven't booked in 6+ months get a personal outreach quarterly. Only targets confirmed happy customers — excludes anyone who gave negative feedback. 2 messages max, no spam.
Authority
💰
Trigger: Estimate Status → Quote Sent
Lost estimate recovery
When a contractor sends a quote and marks it in the system, 3 automatic follow-ups go out over 7 days if the customer goes quiet. Recovers 20–30% of quotes that would otherwise be lost to silence.
Growth + Authority
🛠️
Trigger: X months after last service date
Maintenance reminders
For services that repeat on a schedule — annual boiler service, 6-month HVAC check, quarterly pest control — reminders fire automatically at the right time each year, generating repeat bookings with zero effort.
Authority
📞
Trigger: Incoming call not answered
Missed call text-back
Every missed call gets an instant SMS reply: "Sorry we missed you — text us here and we'll get back to you shortly." New contacts are auto-created in the system. No lead lost to a missed call ever again.
Growth + Authority
📊
Trigger: 1st of every month
Monthly performance report
A branded PDF report lands in the client's inbox every month showing review count growth, current star rating, GBP profile views, calls received, and direction requests — so they always see exactly what they're paying for.
Growth + Authority
The difference

What you do vs
what we handle

Most reputation tools hand you software and walk away. We handle everything after the handshake.

❌ What you never have to do

✗Manually send review requests to customers
✗Reply to Google reviews yourself
✗Follow up on silent quotes
✗Reach out to old customers to rebook
✗Upload CSV files or manage spreadsheets
✗Log into any complicated software dashboard
✗Remember to send annual maintenance reminders
✗Chase missed calls manually

✅ What your team actually does

✓Add new customer name and phone (30 seconds)
✓Book the appointment in the app
✓Mark a quote as sent when you send one
✓Do the job well — that's what drives the reviews
✓Read the monthly report we send you
✓Call back customers flagged for personal follow-up
Delivery timeline

Live in 5 days.
Here's exactly how.

From signing up to your first automated review request firing — 5 days.

Day 0
Payment & onboarding
First month charged
Intake form sent
Agreement signed
GBP access requested
Day 1
Access & account setup
GBP connected
Platform sub-account created
Local phone number purchased
Email sending configured
Day 2–3
GBP optimization
Categories fixed
Photos uploaded
Description written
Q&A seeded
Verification initiated
Day 4
Automations live
All 7 workflows built
Full system tested
Existing customers imported
Contractor app configured
Day 5
Handoff & go live
15-min contractor walkthrough
First job booked as test
SMS confirmed working
You're live 🚀

Ready to see this
running for your business?

Book a free 15-minute call. We'll pull up your Google profile live and show you exactly what we'd fix and automate.

Book a free call → See pricing